Support

Talk to a human who built it.

Cran is built by a small team, which cuts both ways: no 24/7 call center — but the person answering your email is the person who wrote the code. Here’s exactly what to expect.

Email

support@trycran.in
First response within 1 business day. Gateway-down reports are prioritized over everything else.

Is it us or you?

trycran.in/status shows live provider routing health and gateway throughput, straight from gateway state.

Self-serve

Docs cover the gateway, audits, routing, and the CLI. Quickstart gets a first call through in ~2 minutes.

Enterprise

Need response-time commitments, a DPA, or a private deployment? Book a demoand we’ll set terms in your agreement.

Rolling back a bad routing change doesn’t need us: every publish is versioned — open the feature → History → Revert (live in ~30s). Removing your OPENAI_BASE_URL override falls straight back to your provider.